What Is SAP IBP (Integrated Business Planning)? (+ Examples)

This is about SAP IBP (Integrated Business Planning).

You’ll learn:

  • What IBP is
  • How SAP IBP is structured
  • The features of SAP IBP
  • Lots more

So, if you want to know what SAP IBP is and what it can do for you, you are at the right place.

Let’s jump right in!

What Is SAP IBP (Integrated Business Planning)?

Did you ever wonder how big companies manage their most important processes?

For example, how does a multinational company with more than 50,000 employees, 5,000 retail stores, and thousands of warehouses manage its payroll, inventory, supply and demand, and production?

Years ago, these companies conceded a certain level of inefficiencies and disjointed planning, but today’s companies are powered by digital transformation. 

Today businesses can find insights into data on their financial, operational, and sales plans thanks to smart software solutions and modern planning processes. This allows them to make more informed decisions and come up with better overall strategies.

To do this, companies can use Integrated Business Planning—a digital platform that helps them organize all of these processes.

SAP IBP is one of the most popular such platforms. Let’s take a look at SAP’s Integrated Business Planning solution:

  • Its history
  • Structure
  • Benefits
  • And much more

What Is Integrated Business Planning?

Integrated business planning is an advanced approach to business organization that merges operational and financial data across the whole business. It allows organizations to maximize results by connecting sales, financial, operational, and other sectors. It also gives businesses greater visibility of their whole process, from the entire supply chain to sales operations.

You can use Integrated Business Planning to manage different parts of a company such as:

  • Finance and operations
  • Supply and demand
  • Cash flow, cost, and revenue
  • Business strategy
  • Inventory optimization

An IBP process is used to balance all these (and more) objectives so that the company achieves the best results going forward. 

To ensure this happens, IBP uses prescriptive analytics, which is the application of mathematical sciences and statistics to suggest business decisions based on data.

This goes one step further than predictive analytics which uses mathematical data to predict what’s going to happen.

Simply put, using prescriptive analytics, IBP tries to answer the question of what is likely to happen, tells you why it’s going to happen, and suggests actions you can take to benefit from these predictions.

While IBP is an organizational approach, it can also be referred to as software. In this case, we’re talking about a digital platform that uses advanced analytics to help you manage all these processes like:

  • Supply planning
  • Inventory optimization
  • Supply chain management
  • Operations planning

Before IBP: Sales & Operations Planning (S&OP)

As a process, Integrated Business Planning is an heir to Sales and Operations Planning (S&OP)

In fact, IBP has been criticized for not being all that different from S&OP—it’s even been called a marketing hoax

IBP, however, is a broader term than Sales & Operations planning. It combines S&OP with EPM (Enterprise Performance Management) to give companies both a financial and an operational overview of the business. 

IBP allows organizations to create what-if scenarios that boost the responsiveness of the supply chain and improve the way that manufacturers govern and plan the business.

Source: Semantic Scholar

Here are some ways in which IBP differs from S&OP:

  • Financial performance management: IBP helps you express business goals in financial terms. So you can set financial targets and see how well your company is doing relative to those targets. It helps you measure the impact of different scenarios through a financial lens.
  • Supply chain planning: With IBP, you can not only plan your supply chain, but also measure its performance. This means you can use IBP to find those decisions that increase your profitability and create production plans based on valuable information.
  • Long-term planning: S&OP usually supports medium-term planning (for around two years). IBP aligns with long-term strategies while also supporting shorter-term operational plans. Also, since you can use it to measure financial performance, you can also use it to determine long-term budget needs.

What’s Wrong With Traditional Planning? 

Before we get into SAP IBP and its features, let’s answer one important question: 

What’s wrong with traditional business planning? 

In other words, why do companies need IBP software at all?

First, without IBP there is only the bare minimum of information about how each department is functioning and the corresponding impact on the bottom line.

Second, in traditional planning, there’s often a disconnect between your strategies and operations. This results in lower competitiveness because the business is slow at reacting to market changes.

Third, IBP promotes collaboration. Without it, departments tend to only focus on their own activities and results, rather than feel like part of a larger company team.

Overall, IBP promotes a holistic approach that helps you see the bigger picture and make smart decisions with all aspects of your company in mind.

Who Is SAP?

Let’s get to the details: SAP SE and its IBP platform.

SAP SE, simply known as SAP, is an international software company based in Germany. They make ERP (Enterprise Resource Planning) software that helps companies manage and gather data from all parts of their business.

The definition of SAP is:

SAP (Systems, Applications, and Products in Data Processing) SE (Societas Europaea) is a European worldwide operating software company that makes software for the management of business processes suitable for organizations of any size and industry.

It’s the largest software company outside of the U.S. by revenue.

What Is SAP IBP?

Let’s take everything we’ve learned and put it all together: SAP IBP is an Integrated Business Platform developed by the company SAP SE. 

Like most other business applications from SAP, the platform runs on SAP HANA.

SAP IBP lets you plan all kinds of business activities. 

Thanks to the in-memory processing functions of SAP HANA, their IBP platform provides companies with end-to-end visibility of: 

  • Demand
  • Finance
  • Supply chain data

This helps departments such as sales, finance, and C-level management to create plans and business strategies.

Source: SAP

Let’s put it like this: companies conduct periodic reviews of their supply, demand, sales performance, budgeting, and other processes to identify potential issues that can affect their business targets. 

SAP IBP lets companies do more frequent reviews, compare planned figures to actual ones, and take a more active approach to planning.

Furthermore, SAP HANA’s processing capability allows companies to run what-if scenarios with real-time data in order to get statistical input and make smarter decisions.

The Capabilities of SAP IBP

More specifically, SAP IBP allows you to do the following:

  • Predict and meet customer expectations: You can use SAP IBP’s predictive modeling and demand sensing to improve your responsiveness and forecast accuracy. The platform makes it easy to react to demand changes and promise deliveries based on commitments.
  • Make better planning decisions: As mentioned, SAP IBP uses advanced analytics and machine learning algorithms. You can use these to do effective top-down and bottom-up forecasts. You can also leverage supply planning and set inventory targets.
  • Align planning processes: IBP’s simulations and analytics can help you manage planning processes at operational, strategic, and tactical levels. What-if scenarios enable you to make better decisions and increase business predictability.
  • Improve supply chain visibility: IBP gives you actionable insights from your entire supply chain that enable you to make timely adjustments. You can take into account data like risk, weather, and sustainability. The platform also allows you to work with your suppliers and manufacturers for easier planning.

The Structure of SAP IBP: The Five Components

SAP Integrated Business Planning is composed of four key components, plus a fifth that serves as a centralized visual interface. Each component is an independent component so you can just use what you need.

Source: Salt-solutions.de

This is a quick overview of those components:

  • Sales and Operations: Provides a sales plan to help you get the best business results according to your corporate strategy. You can align your short-term and long-term strategies to increase sales, improve market share, or achieve any other financial goal.
  • Demand: Predicting product demand is one of the most important success factors in business planning. The SAP IBP for Demand allows you to leverage machine learning to get demand forecasts, including temporary fluctuations.
  • Inventory: The Inventory component sets forward-looking inventory targets across your supply chains. You get real-time data so you can see where your products are in the supply chain at any time. You can optimize the stock targets for your whole supply chain.
  • Response and Supply: This module lets you react to any ad-hoc changes. Using what-if scenarios and simulations, you can predict changes and make adjustments accordingly. Response planning calculates demand variability and helps you meet your fill rate while keeping track of your costs.
  • Supply Chain Control Tower. The Tower acts as your dashboard—an analytics platform that gives you real-time data. It provides end-to-end supply chain visibility. The module also allows you to set up alerts when there are potential interruptions in your supply chain.

Now, let’s dig into each of these modules or component:

SAP IBP for Sales and Operations

SAP Integrated Business Planning for S&OP is at the very core of the whole platform. It’s also a starting point for many companies using SAP IBP—in many cases, companies start out with long-term sales planning which they then need to synchronize with the rest of the organization like:

  • Production
  • Logistics
  • Procurement

This module provides a holistic view of your supply chain network by simulating financial, supply, and demand models. 

You can see everything in the supply chain, from manufacturing and suppliers to customers and distribution units.

The S&OP component also provides you with all the tools you need to create supply plans across all departments. You can use it to balance your product mix, service levels, inventory, and financial operations.

The module uses the familiar Microsoft Excel interface, so that everyone feels comfortable with the system. Supply chain management is usually handled through spreadsheets, so this is a natural transition for most managers.

SAP IBP for Demand

This module combines demand sensing models that use real-time data with traditional demand planning tools. 

Using machine learning, historical data, trends, and seasonal patterns, the demand planning module excels at long-term demand forecasting.

Like the previous module, this one also uses a Microsoft Excel interface. 

Besides that, you can also access some other apps based on the SAP HANA database like the SAP ERP and SAP APO. These can be useful if you want to access transactional and master data.

The SAP IBP for Demand module also has demand sensors. The sensors monitor your incoming data on a regular basis and notify you when a forecast target isn’t being met. This way you always have the latest info and can adjust your approach accordingly.

SAP IBP for Inventory

SAP IBP for Inventory component lets you to model your whole inventory network, from your supplier to your customers. It gives you inventory management tools and lets you identify key drivers so that you always have the right amount of inventory.

So, how does that work in practice?

For example, let’s say a company is working in a multisourcing environment—they have multiple suppliers and multiple warehouses all over the country. 

The IBP for Inventory component would use all the transportation costs, targeted service levels, and fill rates to determine how much of each product’s inventory it should have in each location.

Like other components in the SAP IBP suite, this one uses real-time data, so you’ll always know where your products are in the supply chain.

You can also use inventory planning simulations that take into account economic shifts, changes in demand, and differing customer expectations. This technique uses real-time what-ifs to help you figure out where your weaknesses are and how to strengthen them. 

SAP IBP for Response and Supply Planning

This component helps you simulate and evaluate planning scenarios so that you can achieve a balance between supply, demand, and capacity. It also considers inventory, procurement, production, and warehousing costs so you can get a financial insight into your supply planning as well.

The keyword here is response, meaning that the Response and Supply Planning component enables you to adapt quickly to your supply chain model. You can use what-if analyses to predict potential uncertainty and plan for it.

This module takes into account the demand variability and helps you allocate supplies to achieve the highest service level and fill rate. 

Since you can use SAP IBP to get measurable financial outcomes, the Response and Supply Planning module can help you perform all of these actions while keeping costs as low as possible.

The component has pre-made templates for what-if analysis to make things easier, but you can make your own in no time. 

SAP Supply Chain Control Tower

The last component is an analytics tool, a dashboard that allows for a real-time, end-to-end overview of your entire supply chain. 

Not only can the component alert you any time there’s a potential supply chain disruption—it can dig deep and tell you where it came from.

Source: Mccoy partners

The Supply Chain Control Tower provides what-if analyses to help you make quick, informed decisions. This data isn’t only available to you: partners in your supply chain can also have access to real-time alerts that might lead to delivery delays or exceptions.

All the tools in this component are highly visual, so you can share the tables and charts with others without them having to be great at numbers or tables.

Ultimately, the Control Tower ensures your company can make timely deliveries with better inventory management and fewer operational risks.

The Benefits of SAP IBP

Here are a few reasons companies might consider using SAP IBP for supply chain management, inventory optimization, production planning, and other processes:

  • Better data collection: Companies using old S&OP technology often have to collect data manually from sources like third-party applications and spreadsheets. SAP IBP lets you collect data more quickly and more efficiently, saving you and your team time.
  • Managing fluid data: The biggest challenge with Integrated Business Tools, in general, is that inventory levels change constantly—they’re fluid. SAP IBP lets you view those levels as dynamic data, rather than just static data about how many items you’ve got in stock.
  • Better data presentation: Many old S&OP tools present data in tables that can be confusing to make sense of. SAP IBP offers dashboards and similar analytics tools that make it easier to interpret data in moments. These tools also make it easier to share data across departments.
  • Quick installation: SAP IBP is a cloud solution, which means that you don’t have to order hardware or have data warehouses. SAP IBP implementations typically don’t take more than a few days.

SAP IBP Implementation

Let’s see what SAP IBP implementation methodologies you can use:

The go-to model for SAP implementation has been ASAP (Accelerated SAP). This methodology uses the waterfall model which employs a linear structure where the deliverables in each phase depend on the previous one.

The model has five stages:

1. Project Preparation: at this stage, it’s important to identify goals and get stakeholder support. SAP and the client also work together on establishing a reliable process for making decisions.

2. Business Blueprint: at this point, SAP needs to get relevant information about the company. These blueprints come in the form of questionnaires to determine the company’s future business goals and processes.

3. Realization: the SAP team configures what’s called the baseline configuration, which is the basic setup based on the business blueprint the company delivered. Then, the company’s implementation team fine-tunes the system to make it perfectly suited to their business needs.

4. Final Preparation: preventative maintenance checks are performed to make sure the SAP system performs as it should. Now is the time to do workload testing (daily load, peak volume, and similar types of stress testing), along with integration or functional testing.

5. Go-Live and support: the final stage is less important—going live is just a matter of minutes. However, ensuring that the Go-live stage goes smoothly and without any hiccups will depend on the attention you paid during the previous phases.

A possible problem with this model is that all of the documentation goes on earlier in the process, culminating in the business blueprint document. This means that the company gets to see and use SAP IBP later in the process, which can lead to a mismatch between the company’s expectations and the actual implementation.

To overcome this, some companies use an adaptive planning model like the agile methodology to implement SAP IBP. This is a more iterative process, in which the SAP team engages the company to share its business requirements (called user stories in Agile). They then capture these stories and deliver them iteratively (called sprint cycles) in SAP applications.

You can use a hybrid approach to IBP implementation, where the five stages are combined with Agile methodology.

Frequently Asked Questions About SAP IBP

Finally, here are some frequently asked questions about SAP IBP:

What Is The Difference Between SAP IBP and SAP APO?

SAP IBP is a much more advanced solution that addresses some of SAP APO’s weaknesses and is meant to replace the solution. Standard support for SAP APO will be maintained until 2025.

SAP IBP is superior to SAP APO for multiple reasons. For example, in SAP IBP, the data is presented in a more coherent way, with graphs and dashboards. It also has a Microsoft Excel interface that makes it easier for planners to perform familiar actions.

SAP APO also doesn’t have demand sensing and multi-echelon inventory optimization that are included in the SAP IBP for Demand and SAP IBP for Inventory, respectively.

Is SAP IBP Available as an on-Premise solution?

According to the SAP Answers forum, SAP IBP as a whole is restricted to the cloud only. On the other hand, the Sales and Operation Planning module is available as an on-premise solution.

However, the SAP Support seems to suggest how implementation on an on-premise system is possible.

To get the most accurate information, you’ll want to contact SAP directly and ask them about your particular business and its needs.

What Are SAP IBP’s Competitors?

There are several software solutions that offer similar solutions to SAP’s Integrated Business Planning platform.

Here are some of them:

  • Oracle S&OP Cloud. This cloud-based solution from Oracle aligns supply, demand, and product plans with the financial targets of a company.
  • Kinaxis RapidResponse S&OP. This S&OP platform allows you to create a sales and operations plan that you can collaborate on. You can also align that plan with your financial goals.
  • NetSuite. The software from NetSuite lets you set up your inventory storing locations and improve your on-time delivery metrics. 
  • Demand Works Smoothie. This solution is browser-based, which makes it easily deployable. Much like SAP IBP, they use a highly graphical and interactive interface.

The ERP market is incredibly competitive. There are dozens of other solutions that do what SAP IBP does: 

  • Production planning
  • Statistical forecasting
  • Scenario planning
  • Inventory management
  • And others
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What Is SAP CX (Customer Experience)? (+ Interesting Facts)

This is about SAP CX.

SAP Customer Experience is SAP’s answer to Salesforce.

So if you want to know what SAP CX is and how it works, then this article is for you.

Let’s get started!

Why SAP Customer Experience?

Marketing theory authors have dubbed the last decadeThe Age of the Customer.

What do they mean by that?

Well, today’s users simply have more power than they’ve ever had before. 

Today’s customers are smarter and more empowered.

They have the power of social media to influence buyer decisions and damage your reputation, as well as the power of information to learn everything there is to know about a product. 

They also have the power of choice. Because they get bombarded with offers on a daily basis, customers can now choose which products they like from a sea of options.

This has led to the development of a whole customer-centric industry. 

Today, businesses compete to provide their customers with personalized experiences they won’t find anywhere else.

To do this, companies use CX (Customer Experience) applications. 

SAP Customer Experience is one of the most elaborate CX systems, with lots of functionalities.

Let’s take a trip through customer experience, learn more about the concept, and get deeper into SAP CX’s place in the market:

Customer Experience in a Nutshell

So, what is customer experience and why does it matter?

In simple terms, customer experience is the sum of all the interactions that customers have with your brand. 

More specifically, it’s the sum of all responses (cognitive, emotional, sensory, and others) that customers experience when interacting with your brand before, during, and after a purchase.

It can be as simple as a seamless browsing experience on a website:

Every time you’ve browsed through a product category, put your products in the basket, and made a purchase with your credit card in under five minutes, you’ve had a good customer experience.

However, customer experience can also be a very complex field.

For example, tracking all interactions that customers have with a brand and then serving those customers with personalized product recommendations is also considered a good customer experience.

Companies that want to provide their customers with these kinds of advanced, personalized experiences typically use CRM tools.

What Are CRM Applications?

CRM stands for customer relationship management. It’s the name for a discipline that uses customer interactions to help businesses learn more about their customers and improve their business results.

For example, let’s say that you’re a man who bought a pair of Nike shoes in 2020 from an eCommerce store, and then another pair in 2021.

Let’s also say that both pairs were in the $150 – $200 price range.

Based on the data that the eCommerce business has about you (through its CRM application), you’ll likely be targeted with a personalized email when a new Nike collection drops. 

You’ll also likely be targeted with specific shoes (probably in the $150 – $200 range).

The ultimate focus of CRM is customer retention and upselling. Businesses that use these tools aim to keep you as a customer and introduce you to their products.

Popular CRM Systems

In the past five years, the CRM industry has seen incredible growth.

CRM software revenue has almost doubled since 2015 and is not showing signs of stopping.

Below are some of the popular CRM systems that have been most responsible for this growth:

  • Salesforce CRM: Founded in 1999 by Marc Benioff (a former Oracle executive), Salesforce is an elaborate system that provides CRM services along with other business management solutions. In 2014, Salesforce expanded its Customer Success Platform to include marketing, analytics, sales, and other apps. In December 2020, it was announced that Salesforce is acquiring the team chat tool, Slack, for $27.7 billion.
  • HubSpot CRM: HubSpot is known for its innovation in the inbound marketing sphere but its CRM system is also one of the most popular CRMs worldwide. HubSpot offers a freemium model that targets small businesses. The paid version gives companies features like AI assistance, high-end automation, and an actionable insight into customer behavior.
  • Zendesk Sell: This tool brings together sales and service teams to build stronger customer relationships. It was created by Zendesk, a Danish company founded in 2007. Apart from Zendesk Sell, the company deals with other customer service solutions, including live chats, community forums, etc.
  • Zoho CRM: An Indian multinational company, Zoho does much more than CRM. It also offers email services, accounting, and business analytics. Its CRM service is used by more than 150,000 businesses from 180 countries.

Why Do Companies Invest in CRM Applications?

We live in an age when customer data and customer engagement are extremely important.

You might not know this, but 99% of what you see online—the ads you see on Instagram and Facebook, your YouTube suggested videos, your Netflix homepage, and so on—is personalized to match your demographic and interests.

Because so many brands are competing for your attention (and money, really), they use your data to increase their chances of converting you to a customer.

CRM tools help with this process in several ways.

First, they give companies important metrics when it comes to leads and sales opportunities. Those can be things like where potential customers come from (social media, website, and other sources), what they need when they contact customer service, etc.

CRM tools also automate outreach. 

Instead of having each salesperson manually reach out to each lead, CRM tools enable companies to use automation and reach a larger number of prospects in a shorter period.

Companies also use CRM tools to make collaboration easier. 

Many CRM services offer collaboration dashboards that salespeople use to leave comments for each other, assign responsibilities, and, generally, better organize their team efforts.

What Is SAP?

So, where does SAP fit into the story?

You might not have heard about SAP but it’s one of the largest software companies in the world.

In terms of revenue, SAP is the largest non-American software company in the world and the third-largest software company overall, behind only Microsoft and Oracle. That makes it larger than Salesforce, Adobe, and other giants we’re all familiar with.

The company specializes in business software. Tools for enterprise management, training, and business consultation services for software integration are among the most important products in its large portfolio.

SAP is known for its ERP (Enterprise Resource Planning) software, which is a suite of integrated applications that allow companies to handle different processes like:

  • HR
  • Marketing
  • Sales
  • Finances

The definition of SAP or SAP SE is:

SAP (Systems, Applications, and Products in Data Processing) SE (Societas Europaea) is a European worldwide operating software company that makes software for the management of business processes suitable for organizations of any size and industry.

One of those software products is SAP CX—its CRM solution that provides marketing, sales, service, ecommerce, and customer experience services to medium-sized and large businesses.

A Brief History of Sap CX

Rather than being a single app, SAP CX is a suite that features several apps for retail, marketing, sales, service, and CRM. 

Launched in June 2018, the suite helps companies provide their customers with the best experiences throughout the entire customer journey.

Companies can choose the specific applications from the SAP CX portfolio and implement them into their process separately.

The first SAP CRM called SAP CRM 5.0 was made available in November 2000. Since then, the product has undergone several updates, releases, and name changes.

In 2007, SAP started developing a cloud-based CRM. That product was renamed from SAP Sales on Demand to SAP Cloud for Customer back in 2013. 

Then, in 2018, SAP coined the umbrella term SAP C/4HANA for its combined customer experience solutions.

According to SAP itself, the company still uses the term SAP C/4HANA in its conversations with IT experts and CIOs.

However, the suite is now called SAP CX and offers a set of services, some of which were added through acquisitions.

A Shift Toward the Front Office

SAP’s products have traditionally been considered back office—behind the scenes, administrative tasks. Since the early 2010s, SAP has been making steady progress into the front office.

A major shift in SAP’s CRM approach happened back in 2013 with the acquisition of Hybris. 

After that, SAP shifted to cloud-based CRM applications to be more competitive with Salesforce, which is itself a cloud-based CRM. That represents a significant shift from the traditional on-premises software.

Other important acquisitions from this period include Gigya, Callidus Cloud, and Coresystems—all of which play a role in CRM. 

Callidus Cloud, for example, is a sales performance management application that provided SAP with a set of sales functionalities. 

These apps, along with other features, make up the SAP CX suite.

Let’s see what’s behind SAP CX suite:

SAP CX Suite: The Structure

Depending on what you want to use SAP CX for, you can go for different cloud solutions.

Just like in Salesforce (which also uses the term cloud), these clouds are various applications that cover different aspects of CRM.

There are five clouds you can choose from:

  • SAP Sales Cloud: An application that allows your salespeople to act more quickly on sales opportunities and build stronger relationships with buyers. SAP Sales Cloud provides a sales dashboard that gives your team an overview of current performance, as well as the ability to discover new leads and opportunities.
  • SAP Service Cloud: An application that helps service operations through both digital channels and field service. Your field service technicians can use this cloud on their smartphones or tablets to handle service calls. They can find the parts they need, schedule appointments, process payments, and even get directions to the place they need to go to complete the field service assignment.
  • SAP Marketing Cloud: A marketing automation application that helps you understand what your customers want and when, and then develop a multi-channel campaign tailored to those interests. This cloud uses various sources to pull this data and present it in an easy-to-understand way. You can also use it to identify the most profitable customers so that you can focus your efforts on those and stop wasting time on low-quality leads.
  • SAP Commerce Cloud: An online shop application that allows you to manage your customers’ experience. This cloud gives you a complete view of each customer and allows you to deliver personalized shopping experiences. For example, you can change the products that appear on your online shop based on your visitors’ search history.
  • SAP Customer Data Cloud. An application that allows your customers to control how you can use their personal information for your marketing needs—from email marketing to personalized product recommendations. This application is important for helping companies meet GDPR (General Data Protection Regulation) standards and stay compliant with the latest regulations.

Now, let’s get deeper into each of these apps and their key functions:

SAP Sales Cloud

Another app that found its way into the SAP CX portfolio after the acquisition of Hybris, the Sales Cloud is a mobile-first solution that allows salespeople to monitor customer behavior.

It features a dashboard that sales teams can use to see customer interactions with the brand and a detailed overview of Key Performance Indicators. These are especially important, as performance indicators are crucial for analyzing the success of current campaigns and seeing if anything needs changing.

The Sales Cloud also allows salespeople to engage with customers in real-time and use predictive analyses to gauge the success of future interactions.

In addition, you can integrate your Sales Cloud with other business systems you might use (like email, calendar, etc.) and with other SAP products. Essentially, this means that you can, for example, use your Calendar app to schedule a customer call.

SAP Service Cloud

As its name suggests, SAP Service Cloud provides a customer service solution that allows brands to manage customer inquiries through multiple touchpoints.

Put more simply, this Cloud enables businesses to be available whenever and wherever their customers need them. This includes:

  • Chatbots
  • Human service agents
  • Field technicians

SAP Service Cloud uses AI-powered chatbots with advanced language processing to deliver a quality experience—they mimic human interactions as much as possible. If a chatbot isn’t able to solve an issue, the whole chat (along with all the notes) is sent to an agent who manually continues the interaction with the user.

Communication is also possible through:

  • Social media chats
  • Email
  • Other popular channels for customer service

Since the acquisition of Coresystems, a Swiss software company, SAP has incorporated field service capabilities into its Service Cloud. These services allow field agents to :

  • Schedule appointments
  • Get directions to the address
  • Process payments
  • Much more

SAP Marketing Cloud

The essence of the Marketing Cloud is distinguishing between high-performing and low-performing customers, or those customers that are more and less profitable.

Using the Marketing Cloud, you can get a better understanding of your customer interests, behavior, and sentiments. You can use the profile dashboard, as well as the customer journey insight tool to see how customers behave at different stages of the purchase process. Then you can tailor your communication to deliver personalized messages to customers at different stages of the funnel.

The Cloud uses a simple visual interface that helps you segment your audience and create target groups that are the pillar of a good marketing strategy. You can also track your budget and different marketing analytics that tell you how well your campaigns are performing.

The app allows you to automate your marketing campaigns across different platforms: social media channels, email, SMS, and others.

SAP Commerce Cloud

Initially named SAP Hybris Commerce, this cloud platform based on Microsoft Azure, was added to the SAP CX Suite when SAP acquired Hybris in 2013.

At its core is an omnichannel approach, which means that SAP Commerce Cloud enables you to reach your customers through dozens of touchpoints, including:

  • Social media
  • Mobile
  • Web
  • POS (Point of Sale)

This is called the headless commerce approach. The essence of this approach is the lack of a standard frontend, or head—you can show content on any device, adapting it to each one.

You centralize only the core functions, while the platform itself has multiple endpoints—one backend and a frontend of your choice.

SAP Commerce Cloud uses something called accelerators—industry-specific modules that allow companies from certain fields to set up everything quickly and easily.

For example, businesses from the travel, financial, and telecom industries can use these accelerators as out-of-the-box solutions instead of setting up everything manually.

You can use SAP Commerce Cloud to:

  • Create product catalogs
  • Upload product images
  • Publish and edit product descriptions
  • Much more

SAP Commerce Cloud also manages orders (as any good eCommerce platform should) and handles inventory management in real-time.

In practice, this means that your products can be ordered if they’re in stock. As soon as they’re sold out, the customer can’t order them. This can be a big deal for your customers’ experience, as they won’t order a product only to get a notification that it has been sold out.

SAP Customer Data Cloud

Good customer service doesn’t rely only on speed and convenience. It’s also built on trust.

So, the Customer Data Cloud is in charge of ethically collecting and protecting all customer information. It provides businesses with procedures that help them safely collect information that can be filled in through forms. It also allows users to control the way companies use their data.

To be even more specific, this cloud ensures that companies stay compliant with the General Data Protection Regulation, which is the essential EU data protection law.

The Customer Data Cloud also enables authentication, profile creation, secure login and registration, and other tasks that involve user identity in any way.

Like some other applications in the SAP CX suite, the Customer Data Cloud was added after an acquisition.

In 2017, SAP acquired Gigya, an Israeli company that specialized in identity management software development. This allowed SAP to add new functionalities to its SAP CX suite, like the secure social login—using social media profiles to quickly register to their eCommerce accounts.

How Is SAP CX Implemented?

SAP CX is a bundle of cloud applications. You won’t need to implement it. SAP, as the cloud provider, handles it. You just order SAP CX and use it. However, you still have to customize the system for your needs.

There is a setup service you can order from SAP to help you get started with SAP CX.

  • Cloud: As you can tell by the name, all five applications are deployed as cloud solutions. This is quicker and easier than it would be to deploy SAP CX on-premise. The initial cost isn’t as high because you don’t need to pay hardware or employees to host and maintain the application. However, cloud solutions can sometimes raise security and control issues. Choosing the right architecture here is far more important than anything else. You don’t need to implement all five cloud. You can pick and choose the ones that make the most sense for your business.
  • Rapid deployment: For customers looking for guidance on the initial steps of implementation, SAP offers a few fixed-fee, fixed-scope, fixed-deliverable services. These may not cover the entire scope of implementing an SAP Customer Experience landscape.

What Makes Sap CX Different From Other Options on the Market?

What differentiates SAP CX from other, similar tools—Adobe, Oracle, Microsoft, HubSpot, Zendesk, and their fierce competitor, Salesforce?

According to SAP, it offers these advantages:

  • Faster time to market: SAP CX is scalable and quickly responds to changes. You can customize it according to your specific needs and hit the market as soon as possible.
  • Customer orientation: According to SAP, other, similar tools emphasize your sales process. SAP focuses on your customers and allows you to shape all your activities to their desires and interests. That follows the customer-centric shift that has taken place over the past few years.
  • All-in-one solution: Because of its extensive experience in software development, as well as a series of big acquisitions, SAP believes that it can create a unique all-in-one product. This product connects the worlds of marketing, customer service, sales, and eCommerce—all while being able to seamlessly integrate with third-party systems you might be using.
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136 SAP Facts and Statistics: Massive List (+ Charts)

Here are 136 SAP facts and statistics.

Did you know that 77% of the world’s transaction revenue touches an SAP system?

Or that 98% of the 100 most valued brands are SAP customers?

So if you want a massive list of SAP facts and statistics, then you’re in the right place.

Let’s kick things off with SAP fact #1!

42 SAP Basic Facts and Statistics

SAP had 50 out of the top 100 German companies as customers in 1980, 8 years after its start.

SAP’s first customer was the German branch of the ICI (Imperial Chemical Industries) in Östringen, Germany in 1972. The ICI is a British company that is now a subsidiary of Dutch major enterprise AkzoNobel.

Women make up 27.3% of SAP’s management.

Women in SAP's Management as of 2020

SAP bought a lot of competitors like Business Objects, Sybase, Ariba, SuccessFactors, and Concur.

SAP has 69 data centers in 35 locations in 15 countries.

SAP was founded on the idea that data needs to be processed whenever the customer needs it, rather than in overnight batches (punch cards).

SAP’s edge on their way to success was, first, that they offered standard business software instead of customized software and, second, that they made software for electronic databases instead of punch cards.

More than 73% of SAP employees are SAP shareholders.

IT professionals don’t say SAP letter by letter like S-A-P but rather SAP as a single word such as sap the fluid of a plant.

SAP has 17 Co-Innovation Labs around the world.

SAP has 20 SAP Labs around the world.

By 1975, three years after SAP was founded, SAP had applications for financial accounting, invoice verification, and inventory management.

Five former IBM employees of IBM’s German artificial intelligence division started SAP on April 1, 1972 in Germany.

SAP’s first product was SAP R/F (SAP Real-Time Financial), which they later renamed to SAP R/1 (SAP Real-Time 1 Tier), which was a financial accounting program made to be part of a bigger package.

SAP’s headquarters are in Walldorf, Germany.

SAP changed its name to “Systeme, Anwendungen und Produkte in der Datenverarbeitung” in German that translates to “Systems, Applications, and Products in Data Processing” in 1976.

SAP is #1 in the enterprise application market worldwide.

Leading Enterprise Applications Market Vendors Worldwide in 2019

SAP is the #3 largest software company worldwide.

Top 10 Software Companies Worldwide as of 2020

SAP is the #7 most valuable technology brand worldwide.

World's Most Valuable Technology Brands in 2020

SAP is the #7 R&D (research and development) investor in the software and computer services sector worldwide.

Top R&D (Research & Development) Spenders in the Software and Computer Services Sector Worldwide 2019

SAP went public with an IPO (Initial Public Offering) in 1988.

SAP has 100+ innovation and development centers worldwide.

SAP is the #1 in the end-to-end enterprise application software market worldwide.

SAP’s first customers were ICI’s nylon factory in Germany, Knoll, Burda, Linde, and Schott.

SAP is a partner and sponsor of the HPI FutureSOC Labs, which is supporting research at Stanford University to tackle COVID-19.

When SAP was founded in 1972, it was common to use punch cards to store data instead of electronic databases.

SAP employees are composed of 150 nationalities.

SAP exists because IBM: IBM migrated Xerox’s business systems over to IBM technology after they left the computer hardware manufacturer industry. Five IBM engineers were building an enterprise-wide system based on scientific data systems acquired by IBM. IBM told them it wasn’t needed anymore. Instead of abandoning the project, they founded SAP.

$16 trillion of consumer purchases worldwide go through SAP systems.

77% of the world’s transaction revenue touches an SAP system.

SAP has 101,450+ employees in 145+ countries as of 2020.

Number of SAP Employees Worldwide as of 2020

SAP is the #1 largest software company in Europe.

SAP’s research and development department has been the department with the highest number of employees.

As of 2019, around 28,000 SAP employees work in research and development.

Global Number of SAP Employees From 2015 to 2019, by Department

SAP has been #1 in Dow Jones Sustainability Index for 13 years.

SAP’s employee engagement index is at 86% as of 2020.

SAP granted and validated over 900 patents in 2019.

SAP’s employee retention is at 94.8% as of 2020.

SAP Employee Retention Rates From 2019 to 2020

SAP initially stood for “Systemanalyse und Programmentwicklung” in German that translates to “System Analysis and Program Development.”

SAP released SAP R/2 (Real-Time 2 Tier) as the successor to SAP R/1 (SAP R/F) in 1979. SAP R/2 runs on mainframe computers and includes applications for accounting, HR, manufacturing, and supply chain.

In 1980, SAP’s roughly 80 employees moved into their first office building in Walldorf, Germany.

SAP CSR (Corporate Social Responsibility) focuses on bringing innovation to global citizens by powering opportunity for all people through digital inclusion initiatives.

SAP has 21,000+ partner companies.

SAP ranks #1 in Best Employers for Diversity.

Best Employers for Diversity 2020

SAP is offering free access to Remote Work by Qualtrics as part of their COVID-19 Response.

33 SAP Customer Facts and Statistics

80% of SAP’s customers are small and medium-sized companies.

Top 20 prescription drugs are produced by SAP customers.

300+ participants attended SAP’s first customer conference in Lausanne, Switzerland.

64% of the world’s ice cream is produced by SAP customers.

10,242 attended the SAP TechEd 2011 Bangalore.

1.75+ billion miles travelled each year are collected as tolls by SAP customers.

78% of the world’s food is distributed by SAP customers.

98% of the 100 most valuable brands are SAP customers.

800+ million consumers live safer and healthier lives supported by SAP customers.

77% of the world’s beer is produced by SAP customers.

65% of the world’s televisions are produced by SAP’s customers.

92% of the Forbes Global 2000 companies are SAP customers.

95,000+ automobiles per day are manufactured by SAP customers.

50% of the world’s packages are couriered by SAP customers.

86% of the world’s athletic footwear are produced by SAP customers.

86% of the Global Fortune 500 companies are SAP customers.

94% of companies in the Diversity Inc. Top 50 are SAP customers.

52% of the world’s movies are produced by SAP customers.

11+ billion personalized interactions are conducted each year in the SAP Marketing Cloud.

70+ million barrels of oil are produced by SAP customers.

440,000+ (437,000+ in 2018) companies and organizations in 180+ countries are SAP customers.

101+ million active bank accounts are supported by SAP customers.

9+ million tons of the world’s cheese are produced by SAP customers.

93% of the world’s greeting cards are produced by SAP customers.

97% of the greenest companies are SAP customers.

80% of the companies on the Dow Jones Sustainability Index are represented by SAP customers.

82% of the world’s medical devices are distributed by SAP customers.

50% of the world’s brand-name jeans are produced by SAP customers.

5.2+ billion mobile subscribers across the globe are reached by SAP customers.

85% of the world’s pet food is produced by SAP customers.

70% of the world’s chocolate is produced by SAP customers.

82% of the world’s coffee and tea are produced by SAP customers.

82% of the world’s motorcycles are manufactured by SAP customers.

18 SAP Financial Facts and Statistics

SAP had a total revenue of €10.67 B in 2009.

SAP had a total revenue of €24.71 B in 2018.

SAP had a total revenue of €27.55 B in 2019.

The revenue of SAP has more than doubled between 2010 and 2019.

Global Revenue of SAP From 2001 to 2019

SAP had a cloud computing revenue of €0.1 B in 2009.

SAP had a cloud computing revenue of €4.99 B in 2018.

SAP had a cloud computing revenue of €6.93 B in 2019.

SAP had a cloud computing & software revenue of €20.62 B in 2018.

SAP had a cloud computing & software revenue of €23.01 B in 2019.

SAP Revenue Measures From 2015 to 2019

44% ($12.11 B) of SAP’s revenue is from Europe, the Middle East, and Africa.

41% ($11.19 B) of SAP’s revenue is from the Americas.

15% ($4.25 B) of SAP’s revenue is from the Asia Pacific and Japan.

SAP Revenue by Region for the Year 2019

The EMEA (Europe, Middle East, and Africa) region has been generating the biggest percentage of SAP’s revenue.

Global Revenue of SAP from 2009 to 2019, by Region

SAP had an operating profit of €4.47 B in 2019.

Operating Profit of SAP from 2001 to 2019

SAP had a net profit of €3.32 B in 2019.

Net Profit of SAP from 2006 to 2019

SAP invested more than €4.2 billion in research and development in 2019.

Research and Development Expenditure of SAP From 2006 to 2019

SAP invested more than €7.6 billion in marketing and sales in 2019.

Marketing and Sales Expenditure of SAP From 2015 to 2019

SAP expects €8.3 B to €8.7 B in Cloud Revenue for 2020.

SAP expects €23.4 B to €24.0 B in Cloud and Software Revenue for 2020.

SAP expects €27.8 B to €28.5 B in Total Revenue for 2020.

SAP aims to triple their 2018 Cloud Revenue (€5.03 B) in 2023.

Free Cash Flow increased by 9% for Q1 2020.

Total Revenue increased by 7% for Q1 2020.

43 SAP Product Facts and Statistics

SAP is #4 in the CRM (Customer Relationship Management) market worldwide (SAP was #2 in 2018).

Worldwide CRM (Customer Relationship Management) Software Revenue From 2011 to 2018, by Vendor

SAP is the #3 customer service application vendor worldwide.

Leading Customer Service Application Vendors Worldwide in 2018 and 2019

SAP is #2 in the sales force productivity and management application market worldwide.

Leading Sales Force Productivity and Management Application Vendors Worldwide in 2018 and 2019

SAP is #3 in the big data and analytics software market worldwide.

Leading Big Data and Analytics Software Vendors Worldwide From 2015 to 2018

SAP is #2 in the business intelligence and analytics tools software market worldwide.

Leading Business Intelligence and Analytics Tools Software Vendors Worldwide From 2014 to 2018

SAP is #4 in the enterprise SaaS market worldwide.

Leading Enterprise SaaS Vendors Worldwide in 2018 and 2019

7+ million sales people use the SAP Sales Cloud.

5+ billion consent records and 2.3 billion identities are recorded in the SAP Customer Data Cloud.

66 million end users using SAP Concur.

600+ million customer interactions and tasks are recorded in the SAP Service Cloud.

$7.9+ billion worth of goods and services are traded every day through SAP Ariba.

SAP HANA can increase analysis speed by more than 10,000x, equal to walking from California to New York in 6 minutes.

200+ million SAP cloud user base subscribers.

SAP’s machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises.

200+ use cases for AI and machine learning in SAP’s solutions.

SAP has the largest selection of modular and suite software for on premise, cloud computing, and hybrid forms.

SAP S/4HANA is a software based on SAP HANA that can store and process huge amounts of data while significantly reducing an organization’s data footprint.

159+ million SAP SuccessFactors users.

32,400+ SAP HANA customers.

14,100+ SAP S/4HANA subscribers worldwide.

Quarterly Number of SAP S/4HANA Customers Worldwide, From 2015 to 2020

6.8+ million external workers in more than 180 countries are managed by SAP FieldGlass.

7,700+ integration customers use the SAP Cloud Platform.

SAP Cloud Platform is the choice across hyperscale cloud vendors (Alibaba, Amazon, Google, Microsoft).

31+ million orders in Q1/2020 in the SAP Commerce Cloud.

12,000+ companies use Qualtrics.

4.8+ million businesses are on SAP Ariba.

24+ million learners and 83 million current achievements are present in Litmos (learning platform).

SAP Cloud Platform is their strategic platform-as-a-service offering.

4,400,000+ companies in 190 countries are connected on the SAP Ariba network.

215,000,000+ SAP cloud computing users.

15,000+ SAP Cloud Platform customers.

SAP HANA is their in-memory computing platform that lets companies accelerate business processes, deliver more business intelligence, and simplify their IT environment.

SAP is the #1 in the SCM (Supply Chain Management) market worldwide.

Leading Vendors in the SCM (Supply Chain Management) and Procurement Software Market Worldwide from 2008 to 2017

3,500+ customers use SAP SuccessFactors Employee Central.

Worldwide Number of Customers Subscribed to SAP SuccessFactors Employee Central From 2016 to 2019

Around 900 customers use SAP SuccessFactors HXM (Human Experience Management) Suite.

Worldwide Number of Customers Subscribed to SAP SuccessFactors HXM (Human Experience Management) in 2019 and 2020

SAP is #2 in the HCM (Human Capital Management) market worldwide.

Leading HCM (Human Capital Management) Application Vendors Worldwide From 2015 to 2019

SAP responded to the Internet and new economy by launching its mysap.com strategy in 1999.

SAP branched out into three markets of the future in 2009: mobile technology, database technology, and cloud.

98+ countries are localized for SAP SuccessFactors Employee Central.

42 languages are supported by SAP SuccessFactors.

SuccessFactors Employee Central – List of Languages

4.1+ million users are enrolled in openSAP.

SAP is the #1 in the Analytics market worldwide.

SAP Ariba is the largest business-to-business network worldwide.

SAP has industry specific software for 25 industries and 7 lines of businesses for on premise, cloud computing, and hybrid forms of both.

SAP's Lines of Business

SAP has the largest cloud portfolio with 100+ solutions for all lines-of-business (LoB) as well as business suites.

35+ million people are able to work from anywhere with SAP cloud solutions.

SAP has the largest selection of cloud computing software with 100+ products.

SAP is #1 in the ERP (Enterprise Resource Planning) market worldwide.

SAP S/4HANA is the market-leading intelligent ERP.

SAP Digital Commerce for online SAP and partner offerings has 178,500+ orders from 162 countries.

For the complete picture of SAP, check out the SAP definitive guide!


Below are the resource:

AIMI Journals[0], AppsRunTheWorld[0], AppsRunTheWorld[1], AppsRunTheWorld[2], CMU[0], Deutsche Bank[0], Forbes[0], IDC[0], Investopedia[0], SAP[0], SAP[1], SAP[2], SAP[3], SAP[4], SAP[5], SAP[6], SAP[7], SAP[8], SAP[9], SAP[10], SAP[11], SAP[12], SlideShare[0], SupplyChainDigital[0], Truffle[0], Visually[0], Wikipedia[0]

Now It’s Your Turn: Add Your SAP Fact or Statistic

Do you know any SAP fact or statistic that wasn’t on the list? Then please submit it via the form below and it gets on the list so that everybody can benefit from it (thanks!).

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24 SAP Tips and Tricks You Wish You Knew at the Beginning

These are SAP tips and tricks you wish you knew at the beginning.

You’ll learn SAP tips and tricks like:

  • CTRL + Y
  • How to hack edit a table (obvious on your own risk, like everything else)
  • Lots more

If you want to supercharge your SAP use, then this article is for you.

Let’s kick things off with tip #1!

SAP Tips and Tricks

CTRL + Y: This starts block selection in the SAP GUI. You can select almost any text in the SAP GUI and then copy it (CTRL + C). Press CTRL + Y and then click (press, hold, and mark) what you want to select. It’s the copy and paste of SAP.

Find any SAP table: If you want to know how to find any SAP table in any SAP system (SAP R/3, SAP ECC, and SAP S/4HANA), look here.

CTRL + P: Make a screenshot of everything in your report or transaction.

CTRL + SHIFT + P: Take a screenshot of what you see in the SAP GUI window. This is called a hard copy.

RS_ABAP_SOURCE_SCAN (RPR_ABAP_SOURCE_SCAN): This program (use the t-code SE38 to run it) lets you find any string in classes, functional modules, and programs. RPR_ABAP_SOURCE_SCAN is the former version.

CTRL + /: Put the cursor in the command field (the command field is where you enter transaction codes or so called t-codes).

BACKSPACE: Press BACKSPACE in any input field to bring up previous inputs. For example, press backspace in the command field to get a list of past transactions you’ve entered. It’s pretty convenient.

BACKSPACE > DOWN ARROW > ENTER > TAB: Press BACKSPACE in any input field to see previous inputs. Use the DOWN ARROW to scroll through your inputs. Select an earlier entry by pressing ENTER. You can switch to the next input field with TAB. This makes entering similar stuff really fast: BACKSPACE > DOWN ARROW > ENTER > TAB.

CTRL + Z: Undo any changes to the text.

Find any SAP t-code (transaction code): Take a look at this if you want to find any SAP t-code in any SAP system (SAP R/3, SAP ECC, and SAP S/4HANA).

CTRL + +: Open up a new SAP GUI window.

Stop Any Transaction: Press the button in the top-left corner of the SAP GUI. If you use the SAP GUI with the Belize theme then the button icon is three horizontal bars stacked up (like a hamburger). If you don’t use the Belize theme then the button icon is a square with a rectangle inside. When you click the button, a menu opens. Click Stop Transaction.

/h: Enter /h in the SAP GUI command field to start debugging.

/hx: Enter /hx in the SAP GUI command field to stop debugging.

Deactivate sounds: Press the SAP GUI options button in the top-left corner of the SAP GUI. If you use the Belize theme, then the button icon is three horizontal bars stacked on top of each other (like a hamburger). If you use the SAP GUI without Belize then the button icon is a square with a rectangle inside. When you click the button, a menu opens. Select Option > Interaction Design > Sound Settings. In the sound settings, uncheck Activate audio signal. Next click OK. No sounds now.

TAANA: Use t-code TAANA (Table Analysis) instead of t-code SE16 (Data Browser) to analyze tables.

/*<t-code>: Enter /*<t-code> in the SAP GUI command field to close the current SAP GUI window and open another SAP GUI window that replaces the current SAP GUI window with the transaction you entered for <t-code>. For example, /MM01 or /SE80. The * skips the start screen of any transaction that has a start screen.

/o: Enter /o in the SAP GUI command field to open another SAP GUI window. You can also use /o<t-code> to open another transaction in a new SAP GUI window. For example, /nMM01 or /nSE80.

#1 Hack edit a table in SAP S/4HANA: Enter the SE37 t-code in the SAP GUI. In SE37, run SE16N_INTERFACE. Next, press the test button in SE16N_INTERFACE. Enter any table for the parameter I_TAB, like MARA or BUT000. Plus, enter X for the I_EDIT and I_SAPEDIT parameters. Make sure there’s an X for I_DISPLAY too. Then execute it. Now you can edit the table.

#2 Hack edit a table in SAP S/4HANA: Enter the SE16N_EMERGENCY t-code in the SAP GUI. If the transaction SE16N_EMERGENCY is locked, unlock it with the SM01_CUS t-code. In SE16N_EMERGENCY, enter the table you want to edit as MARA or BUT000 and run it. You can now edit the table.

Hack edit a table in SAP R/3 and SAP ECC: Enter the SE16 t-code in the SAP GUI. In SE16, input any table such as MARA or BUT000, then display it. Next, click on the entry you want to edit. Enter /h in the SAP GUI command field. Press ENTER. The debugger opens. In the debugger’s right bottom you can see the variable SY-UCOMM. Double click SY-UCOMM. After you double click SY-UCOMM you see ENTR. Change the value of SY-UCOMM to AEN2. Hit ENTER to accept the value. Afterwards press F8. Now you’re in edit mode for the table, so you can change the previously selected entry.

/nend: Enter /nend in the SAP GUI command field to close all SAP GUI windows and log out.

/nex: Enter /nex in the SAP GUI command field to close all SAP GUI windows and log out without confirmation prompt.

/i: Enter /i in the SAP GUI command field to close the current window.

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How to Find EASILY Any T-Code (Transaction Code) in SAP

Here’s how to find any transaction code super easy (no, not Google).

The epic item is transactions SE16T and SE11.

So if you want to learn how to find any SAP t-code with transactions SE16T and SE11, then this article is for you.

Let’s dive right in!

Use the Transaction SE16T (Central Access for Search Functions) to Find Any T-Code

  • Open the SAP GUI of your SAP system
  • Enter the t-code SE16T into the SAP GUI command field
  • Hit enter
  • The transaction Central Access for Search Functions opens up
  • You find on the left side a tree view
  • In the tree view open the folder Find Transactions
  • The folder contains the item Execute Function
  • Execute the item Execution Function
  • On the right side opens up a view with a search bar at the top that says Transaction Search Term
  • Enter into the search bar your search term for the transaction you are looking for
    • For example, business partner or material management
  • Hit enter
  • A list of all transactions and their descriptions appear that are related to your search term
  • Voila!

Use the Transaction SE11 (ABAP Data Dictionary) to Find Any T-Code

  • Open the SAP GUI of your SAP system
  • Enter the t-code SE16 into the SAP GUI command field
  • Hit enter
  • The transaction Data Browser opens up
  • Enter the table TSTCT in the input field for Table Name
  • Hit enter
  • The table TSTCT opens up
  • TSTCT contains all t-code of your SAP system
  • Search for your t-code via SE16’s input fields and use wildcards *

By the way, finding any SAP transaction is just as easy as finding any SAP table—no magic needed.

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3 Ways to Find EASILY Any Table in SAP (R/3, ECC, S/4HANA)

These are 3 ways to find any table in SAP R/3, SAP ECC, and SAP S/4HANA.

Stop guessing or annoying your fellow developers.

If you want to learn how to find any SAP table without having been in the SAP universe for 25+ years, then this article is for you.

Let’s kick things off with way #1!

#1 Central Access for Search Functions SE16T

  • Open the SAP GUI of your SAP system
  • Enter the t-code SE16T into the SAP GUI command field
  • Hit enter
  • The transaction Central Access for Search Functions opens up
  • You find on the left side a tree view
  • In the tree view open the folder Find Tables
  • The folder contains the item Execute Function
  • Execute the item Execution Function
  • On the right side opens up a view with a search bar at the top that says Table Search Term
  • Enter into the search bar your search term for the table you are looking for
    • For example, business partner or material management
  • Hit enter
  • A list of all tables and their descriptions appear that are related to your search term
  • Voila!

#2 SQL Trace a Transaction

  • Open the SAP GUI of your SAP system
  • Enter any transaction code that is related to the table you are looking for such as VA03 (view sales orders) into the SAP GUI command field
  • Hit enter
  • The entered transaction shows up
  • Open another SAP GUI windows (enter /o into the SAP GUI command field)
  • Enter the transaction code ST05 into the SAP GUI command field
  • Hit enter
  • The transaction ST05 Performance Trace opens up
  • You find on the left site a box with the title Select Trace Type that contains check boxes
  • Select the check box SQL Trace
  • At the top under the transaction title ST05 Performance Trace is a menu
  • Select the menu item Activate Trace With Filter
  • Go back to the SAP GUI window with the transaction you entered at the start which is related to the table you are looking for
  • Do in the transaction what is related to the SAP table you are looking for such as opening a sales order per its ID
  • Go back to the transaction ST05 Performance Trace
  • In the same menu under the transaction title where you have activated the performance trace, select the menu item Deactivate Trace With Filter
  • In the same menu under the transaction title where you have deactivated the performance trace, select the menu item Display Trace
  • A view opens up with the title ST05 Filter Conditions for Trace Records
  • Just execute the view (F8 or click the button with the green check mark against a clock in the top left corner below the title)
  • A view opens up with the title Performance Analysis: Trace Display (Main Records)
  • The view shows a table with the results of your trace
  • Open the search function via:
    • CTRL + G (Windows)
    • CMD + G (Mac)
    • Click the button with the binoculars in the menu at the very top
  • A dialog opens with the title Find and a search term input field
  • Enter into the search term input field anything that is related to what you have done in the transaction that you have traced such as the sales order ID from above for the transaction VA03
  • Hit enter
  • Check the column Object Name of the entries and find the table you are looking for
  • So easy.

#3 SQL Trace a SAP Fiori/SAPUI5 Application

  • Open the SAP Fiori/SAPUI5 application which is related to the table you are looking for
  • Open the SAP GUI
  • Enter the t-code ST05 into the SAP GUI command field
  • Hit enter
  • The transaction ST05 Performance Trace opens up
  • You find on the left site a box with the title Select Trace Type that contains check boxes
  • Select the check box SQL Trace
  • At the top under the transaction title ST05 Performance Trace is a menu
  • Select the menu item Activate Trace With Filter
  • Go back to SAP Fiori/SAPUI5 application
  • Do in the SAP Fiori/SAPUI5 application what is related to the SAP table you are looking for such as opening a sales order per its ID
  • Go back to the transaction ST05 Performance Trace
  • In the same menu under the transaction title where you have activated the performance trace, select the menu item Deactivate Trace With Filter
  • In the same menu under the transaction title where you have deactivated the performance trace, select the menu item Display Trace
  • A view opens up with the title ST05 Filter Conditions for Trace Records
  • Just execute the view (F8 or click the button with the green check mark against a clock in the top left corner below the title)
  • A view opens up with the title Performance Analysis: Trace Display (Main Records)
  • The view shows a table with the results of your trace
  • Open the search function via:
    • CTRL + G (Windows)
    • CMD + G (Mac)
    • Click the button with the binoculars in the menu at the very top
  • A dialog opens with the title Find and a search term input field
  • Enter into the search term input field anything that is related to what you have done in the transaction that you have traced such as the sales order ID from above for the transaction VA03
  • Hit enter
  • Check the column Object Name of the entries and find the table you are looking for
  • Here you go.

By the way, to find any SAP table is as easy as it is to find any SAP t-codeSE16T comes again to the rescue.

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SAP MM (Materials Management): T-Codes & Tables & Programs

These are SAP MM t-codes, tables, and programs.

Tables, programs, and t-codes for other SAP modules are linked in the article.

If you want to master SAP MM, then you need to know the t-codes, tables, and programs.

Let’s jump right in!


SAP MM allows companies to manage materials, inventories, and warehouses.

SAP MM’s primary goal is to keep the organization’s supply chain stable by ensuring the proper quantities of material are in place and without shortfalls or gaps.

SAP MM enables supply chain professionals and other SAP users to complete their purchases more rapidly and in a more efficient manner, and to keep up with changes in these processes.

SAP MM is part of logistics, and it helps manufacturers with their supply chains. It integrates with other ERP components such as:

  • FICO (Finance and Controlling)
  • HCM (Human Capital Management)
  • PM (Plant Maintenance)
  • PP (Production Planning)
  • QM (Quality Management)
  • SD (Sales and Distribution)

Below are SAP MM t-codes, tables, and programs:

SAP MM T-Codes

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SAP MM Tables

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SAP MM Programs

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Add Your SAP MM T-Code, Table, or Program

You couldn’t find the t-code, table, or program you were looking for?

You can leave a comment below and describe the t-code, table, or program.

Or, if you’ve come up with the code, table, or program yourself, please add it and its description to the list so that others can benefit from it too (thanks!):

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More SAP T-Codes, Tables, and Programs

Here are SAP t-codes, tables, and programs for other SAP areas:


SAP Transaction Code (T-Code): What Is a T-Code? (+ How to)

An SAP transaction code, also called a t-code, is similar to a website’s URL.

You invoke a website by typing its URL into the address bar of a web browser.

You invoke a SAP user interface and run a program when you add a SAP transaction code to the SAP GUI.

Let’s dive right into the details!

SAP Transaction Codes Made Simple

To understand what an SAP transaction code is, or t-code, you need to first understand the context in which an SAP transaction code takes place.

First of all, what’s SAP: SAP (System, Applications, and Programs in Data Processing) is a HUGE company that makes business software.

To be more specific, SAP makes software that manages processes within a company.

SAP’s flagship products are ERP (Enterprise Resource Planning) applications. These applications run on-premise, in the cloud, or both of them.

Let’s look at the differences between on-premises and cloud computing:

SAP On-Premise vs. Cloud Computing

SAP’s applications are either on-premise or cloud-based.

On-premise applications run on the company’s own hardware, whereas cloud computing applications run on the cloud computing application provider’s hardware. Or a third party that again provides the necessary infrastructure for the cloud computing application provider.

For example, SAP offers to run its SAP BTP (SAP Business Technology Platform), formerly known as SCP (SAP Cloud Platform) in its own data centers. But they offer to run it in data centers of Amazon, Google, Microsoft, or Alibaba as well.

On-premise means that the company installs and maintains the software themselves. The company also provides the necessary hardware for the software such as the server infrastructure on top of the IT stuff.

On-premise basically means owning and maintaining your own software.

Cloud computing means the cloud computing provider takes care of the installation and upkeep, and the customer accesses the application through the cloud.

The cloud is just hardware and software maintained by a third party. Nothing more than an application on a server you access through the internet.

It’s like housing: Instead of making a big investment and buying a house, most people choose to rent a house. They don’t have to take care of maintenance and renovation themselves, but they can still live in the house as if they owned it.


On-premise has been the typical way for businesses to run their software. Cloud computing is becoming more and more common now.

Small and medium-sized businesses are especially interested in cloud computing.

The biggest advantage of cloud computing for smaller businesses is that it has lower upfront costs and predictable costs over time.

On the downside, cloud computing apps aren’t very customizable. To go back to the rent a house example: you can’t tear down a wall in a house you rent.

Here are the biggest challenges of cloud computing technology in 2019 and 2020:

Biggest Challenges of Cloud Computing Technology Worldwide in 2019 and 2020-100

Large enterprises still tend to go with on-premise software because it’s highly customizable.

Plus, large enterprises don’t care about investing upfront in hardware or already own it.

Another major factor is that the data and its protection is in the enterprise’s hand itself and not a third party because the software runs on the enterprise’s hardware.

What’s the bottom line?

SAP On-Premise Applications Use Transaction Codes

Transaction codes are part of SAP’s on-premise applications. That’s why we did the on-premises vs. cloud thing first.

SAP’s most prominent on-premise applications are:

  • SAP ECC (ERP Central Component)
  • SAP CRM (Customer Relationship Management) 7.0
  • SAP S/4HANA (Suite 4 High-Performance Analytical Appliance)

All these applications use the SAP GUI (Graphical User Interface). SAP S/4HANA also uses another user interface called SAP Fiori, but more on that later.

Imagine the SAP GUI as a web browser for SAP applications.

The SAP GUI looks like it was beamed straight from the 90s:


A web browser lets you jump from one website to another on the Internet.

The SAP GUI lets you go from one user interface or program to another in an SAP application.

SAP Transaction Codes vs. Website URLs

In a web browser, you invoke a website by entering the website’s URL into the address bar of the web browser. For example, google.com.

In the SAP GUI, you navigate to a specific SAP user interface or execute a program by entering a SAP transaction code in the SAP GUI’s SAP command field.

The SAP GUI has it in the top left corner next to a button with a check mark:


For example, to trigger the user interface for creating a sales order, you enter the SAP transaction code VA01 into the SAP command field in SAP GUI.

You might be wondering whether SAP GUI has a future since it’s kind of old and looks outdated:

The SAP GUI Will Survive

SAP GUI is the standard user interface for SAP’s former ERP flagship products SAP R/3 (SAP Real-Time Tier 3) and SAP ECC (SAP ERP Central Compontent). As well as for its #1 CRM on-premise system SAP CRM 7.0 (SAP Customer Relationship Management 7.0).

With the difference that SAP CRM 7.0 has the SAP GUI for administrators and developers. The SAP CRM WebClient UI is the user interface SAP CRM 7.0 uses for key and end users.

The SAP Web UI looks like a website and is accessible through a web browser:

However, SAP’s newest ERP application SAP S/4HANA still uses the SAP GUI for admins and developers.

But similar to the SAP CRM 7.0, SAP S/4HANA features an additional user interf’s key and end users:

SAPUI5 with SAP Fiori.


SAPUI5 is a framework based on HTML, CSS, and JavaScript to build web applications. SAP Fiori are design guidelines for how a SAP web application is supposed to look and feel. SAP Fiori is SAP’s new UX (User Experience) strategy.

The SAP Fiori Launchpad is the central entry point for an end user in SAP S/4HANA:


The SAP Fiori Launchpad is a portal with SAPUI5 apps accessible by tiles. The SAP Fiori Launchpad is similar to a mobile phone’s user interface.

SAP’s latest flagship SAP S/4HANA still includes the SAP GUI for administrators and developers, and that is more than justified.

Nonetheless, though the SAP GUI might look outdated, for an administrator or d’s the most efficient way to navigate and use the SAP system. It just takes a little time and practice to figure it out. it’s not as simple and intuitive as SAP Fiori apps.

On the contrary, to an end-user or an administrator, a developer doesn’t need a beautiful user interface in which he can click around.

As an administrator or developer, you need a user interface that allows you to interact with the system on a deeper technical level even if it doesn’t look that good.

And for administration and development, SAP GUI is much faster and more efficient than any other browser-based user interface. The SAP GUI will last another couple of decades.

So that’s good you now know what SAP transaction codes are.

Simple SAP Transaction Code Definition

SAP defines transaction codes as follows:

A twenty-character name which is assigned to a screen, another transaction code, or a method of an ABAP program and is used for program execution.

Transaction codes associated with screens can be used for executable programs, module pools, and function groups. Parameter transactions and variant transactions are associated with other transaction codes.

Transaction codes linked to methods are allowed for all program types that can contain methods. Transaction codes are maintained and managed using transaction code SE93.

A SAP transaction code is a key you enter in the SAP GUI command field to navigate to a specific user interface or run a program of an SAP on-premises application.

Originally, SAP transaction codes were 4 characters long, and the first character described the business area.

For example, SAP transaction code MMI1 is used to create operation supplies in material management, and FBU3 is used to display intercompany documents in finance.

Transaction codes can now have up to 20 characters and contain name spaces like /ACCGO/BLKPP. /ACCGO/ is the name space for agricultural contract management, and BLKPP is the interface for maintaining contract types and their statuses.

Currently, there are more than 120,000 SAP transaction codes.

There are 120,000+ SAP transaction codes. Behind each SAP transaction code is a program that is executed when the SAP transaction code is invoked.

You can see all SAP transaction codes in the database table TSTC: enter the transaction code SE16 in the SAP GUI command field to navigate to the data browser, then invoke the database table TSTC in the data browser.

SAP Transaction Codes vs. SAP Easy Access Menu

The SAP GUI also provides a menu called SAP Easy Access to provide access to specific user interfaces or programs instead of using an SAP transaction code. The menu is structured like a tree:


The SAP Easy Access menu is useful if you don’t know the t-code, but it takes quite a lot of time to navigate through it.

The SAP Easy Access menu can be customized to add transaction codes as favorites to access them more quickly and without a lot of clicking. But often it’s still not as fast as just typing the transaction code in the SAP GUI command field.

SAP transaction codes are like shortcut keys. They let you access functions or run programs faster than if you had to click around in a user interface.

As users become more familiar with SAP applications that use the SAP GUI, they’ll learn the transaction codes they use most frequently and their performance in the application will improve.

Most SAP Cloud Applications Don’t Use Transaction Codes

On the contrary to SAP on-premise application, most SAP cloud applications don’t use transaction codes.

Many SAP cloud applications are like websites. You invoke different functions of an application by entering URLs into your web browser. Your browser is your SAP GUI.

SAP cloud applications use different technologies for their respective user interfaces that you see in your web browser, but most of those don’t work on the concept of t-codes.

Even though most SAP cloud applications are built with different front end technologies, SAP tends to provide the same look and feel across all user interfaces with the SAP Fiori.

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